LEGAL

Privacy Policy

LAST UPDATED: MARCH 2026

Our Commitment to Your Privacy

The Divsmith ("we," "us," or "our") is a sole proprietorship operating at thedivsmith.com. We are committed to protecting your personal information and being transparent about what we collect and how we use it.

This Privacy Policy applies to all information collected through our website, thedivsmith.com, and any related orders, communications, or transactions.

By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the information necessary to process and fulfill your order. This includes:

  • Contact information — your name, email address, phone number (if provided)

  • Shipping information — your mailing address for order delivery

  • Payment information — processed securely through Squarespace Payments. We do not store your full credit card number or payment details on our systems.

  • Order and engraving information — names, dates, initials, quotes, and other custom details you submit with your order

  • Communications — any messages you send us via our contact form or email

  • Usage data — standard website analytics data such as pages visited, time spent on site, browser type, and referring URL, collected automatically by Squarespace

2. How We Use Your Information

We use the information we collect solely to:

  • Process, fulfill, and ship your order

  • Communicate with you about your order status

  • Respond to inquiries submitted through our contact form

  • Improve the website and customer experience

  • Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

3. How We Share Your Information

We share your information only as necessary to operate our business and fulfill your orders:

  • Squarespace — our website and commerce platform, which processes transactions and hosts our site. Squarespace's privacy policy governs their use of your data.

  • Payment processors — Squarespace Payments uses Stripe to process transactions securely. Your payment data is handled in accordance with Stripe's privacy policy and PCI compliance standards.

  • Shipping carriers — your name and shipping address are shared with the carrier used to deliver your order (e.g., USPS, UPS, FedEx).

  • Legal compliance — we may disclose information if required by law or to protect the rights and safety of our business or others.

We do not use your information for advertising, and we do not share it with advertising networks or data brokers.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies as part of the Squarespace platform. These are used to:

  • Keep your shopping cart active during a session

  • Collect anonymous analytics data to help us understand how visitors use the site

  • Remember your preferences

You can instruct your browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the site may not function properly without cookies.

We do not use third-party advertising cookies or behavioral tracking tools.

5. Data Retention

We retain your order information — including engraving details, shipping address, and contact information — for as long as necessary to fulfill your order, handle any warranty or return claims, and comply with our legal and tax obligations.

If you contact us and request deletion of your personal data, we will honor that request to the extent permitted by law and our legitimate business needs.

6. Data Security

We take reasonable precautions to protect your personal information. All transactions on thedivsmith.com are processed over encrypted HTTPS connections. Payment processing is handled entirely by Squarespace Payments and Stripe — we never see or store your full credit card information.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Children’s Privacy

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Your California Rights

As a California resident, you have the right to:

  • Know what personal information we collect, use, disclose, and sell about you

  • Request deletion of your personal information, subject to certain exceptions

  • Opt out of the sale or sharing of your personal information (note: we do not sell or share your personal information)

  • Non-discrimination for exercising your privacy rights

  • Correct inaccurate personal information we hold about you

  • Limit the use and disclosure of sensitive personal information

To exercise any of these rights, please contact us at hello@thedivsmith.com. We will respond to verifiable requests within 45 days as required by law.

In the preceding 12 months, we have not sold or shared any personal information to third parties for monetary or other valuable consideration, as defined under the CCPA/CPRA.

The categories of personal information we collect are described in Section 1 of this policy. We collect this information for the business purposes described in Section 2.

9. Your Choices

Email communications — if you receive any email communications from us and wish to stop, you can reply with "unsubscribe" or contact us directly.

  • Access and correction — you may contact us to request access to the personal information we hold about you, or to correct any inaccuracies.

  • Deletion — you may request that we delete your personal information, subject to our need to retain certain records for legal and business purposes.

10. Third-Party Links

Our website may contain links to third-party sites such as Instagram. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our site following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out. We take these matters seriously and will respond promptly.

hello@thedivsmith.com